Hotel Front Desk Agent: the Skills Behind the Job Description
Which are the key skills of a front desk agent in hotels? Do you have what it takes? Here are the required skills job postings don’t tell you.
How Can You Turn an Endless Email Demand into Guest Satisfaction?
Guest satisfaction depends on many factors and customer service is an important one. Here are some tips to improve the service you provide by email.
Live Chat and Chatbot: The Differences and the Advantages for Hotels
Live chat or chatbot? What is the best choice for your hotel? It’s important to understand the differences between the two before choosing it!
Multilingual Chatbot Is Perfect to Turn Online Visitors into Guests
A multilingual chatbot is the best tool for you to welcome foreign visitors. After all, guest experience starts online, before the check in!
Ask & Talk: The Impact of Hotel Technology with Svetlana Udalov
Hotel technology is on the agenda! In this interview, Svetlana Udalov, CEO and founder at HKeeper, talks about technology in hotels.
Chatbot for Hotels: The New Team Member in the Hospitality of the Future
Many Companies are promoting the use of chatbots. But what is a chatbot? How it can improve customer experince? Here we explain the basics of this trend!
What’s New with FAQs? The Extreme Hotel FAQ-Makeover
FAQs have been used for many years as an option for clients to find an answer for their queries. It’s time for a FAQ-makeover!
The Self-Service Rule of Three: Speed, Convenience and Efficiency
Self-service became popular because we want to get things done fast! Here are the 3 aspects a self-service must have to be great.
Humans and Robots Are Better Together in Hotel Guest Service
Humans and robots can work together for a better hotel guest experience. Find out how this teamwork can be apllied in this article.
Here Is Why Your Hotel Website Is Not Enough For Your Clients
Are people reading your hotel website or do they still contact your staff for everything? Here are 2 reason why this is happening!
