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Hotel Multichannel Customer Service Dilemma: Who’s First?
The hotel multichannel customer service challenge is not easy. Here is what top hotel experts have to say on how to tackle the problem.
Why Building a Hotel Culture Changes Employee Productivity
Hotel culture is crucial for improving employee productivity in your hotel chain. Find out a couple of reasons why invest in such a subject!
What’s New with FAQs? The Extreme Hotel FAQ-Makeover
FAQs have been used for many years as an option for clients to find an answer for their queries. It's time for a FAQ-makeover!
The Self-Service Rule of Three: Speed, Convenience and Efficiency
Self-service became popular because we want to get things done fast! Here are the 3 aspects a self-service must have to be great.
Top 10 Self-Service Technologies That We All Love to Use!
Self-service technologies are everywhere: hotels, airports, supermarkets. They make our lives easier and faster. Here comes our top 10 list of SSTs!