The hotel multichannel customer service challenge is not easy. Here is what top hotel experts have to say on how to tackle the problem. Hotel culture is crucial for improving employee productivity in your hotel chain. Find out a couple of reasons why invest in such a subject! FAQs have been used for many years as an option for clients to find an answer for their queries. It's time for a FAQ-makeover! Self-service became popular because we want to get things done fast! Here are the 3 aspects a self-service must have to be great. Self-service technologies are everywhere: hotels, airports, supermarkets. They make our lives easier and faster. Here comes our top 10 list of SSTs! Humans and robots can work together for a better hotel guest experience. Find out how this teamwork can be apllied in this article.