In this new episode, Michael McCartan, a Travel Tech Business Leader, tells us his predictions about the hospitality industry market and must-have techs. In this interview, Jordan Hollander, co-founder of Hotel Tech Reports, tells how he started the company and how hoteliers can surf the hotel software wave. The check-in process can disturb front desk agents and guests. Learn how to implement the hotel online check-in to improve the guest experience. Hotel management systems are supporting tools to a sector that demands speed and assertiveness in decision making. But what do they do? Find out here: Automated customer service in hotels can bring benefits to both customer and hotel. Find out here 7 reasons to adopt this kind of service.