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Hotel front desk agent: the skills behind the job description

by | Oct 22, 2019 | Hotel Management | Reading Time: 5 minutes
Do you have what it takes to be a good hotel front-desk agent? Here I share some of my experience as a hotelier and the things job announcements don't teel you!

How chatbots can leverage the hotel customer experience

by | Oct 17, 2019 | Chatbot | Reading Time: 4 minutes
Chatbots can help you achieve high results in hotel customer experience by leveraging a personalized guest service. Here you can learn how:

How can you turn an endless email demand into guest satisfaction?

by | Oct 14, 2019 | Hotel Management | Reading Time: 6 minutes
Guest satisfaction depends on many factors and customer service is an important one. Here are some tips to improve the service you provide by email.

Live chat and chatbot: the differences and the advantages for hotels

by | Oct 9, 2019 | Chatbot | Reading Time: 5 minutes
Live chat or chatbot? What is the best choice for your hotel? It's important to understand the differences between the two before choosing it! 

Multilingual chatbot is perfect to turn online visitors into guests

by | Sep 26, 2019 | Chatbot | Reading Time: 5 minutes
A multilingual chatbot is the best tool for you to welcome foreign visitors. After all, guest experience starts online, before the check in!

Ask & Talk: the impact of hotel technology with Svetlana Udalov

by | Sep 10, 2019 | Ask & Talk | Reading Time: 6 minutes
Hotel technology is on the agenda! In this interview, Svetlana Udalov, CEO and founder at HKeeper, talks about technology in hotels.

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